For In-Store Pickup: Go to the Merchandise Pickup area. Using the Merchandise Pickup kiosk inside, scan the barcode on your “Ready for Pickup” email or swipe the credit card used to make your purchase. An associate will bring your order out to you within 5 minutes.
Store hours vary. Use our Store Locator to find your store, and click on the location to
see the store’s hours. Store hours will also appear on “Order Confirmation” and
"Ready for Pickup" emails.
According to reports from our crew, our flight attendants attempted to reassure the travelers that their luggage would be ready for pickup when they arrived on Maui. However, the travelers became increasingly irate and at least one member of the Burruss’ traveling party requested that the plane return to the gate. For the safety and comfort of all travelers onboard, the captain elected to return to the gate and allow the Burruss party to deplane and work with our agents to resolve their concerns. HA 526 took off at 5:15 after a 45-minute delay. Ms. Burruss, her husband and two members of their traveling party were accommodated on the next flight, which departed from Honolulu at 6:00 p.m.